Truffle Marketplace Terms & Conditions

1. About These Terms

These Terms and Conditions ("Terms") govern your access to and use of the Truffle ordering marketplace ("Truffle," "we," "us," or "our"), a technology platform operated by ITC Systems.

By creating an account, placing an order, or providing payment information through Truffle, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use Truffle.

2. Truffle Marketplace Services

Truffle is an online marketplace that connects customers with participating retailers, merchants, restaurants, vendors, and brands (collectively, "Retailers").

Truffle provides technology services that enable customers to browse products, place orders, process payments, and arrange for pickup or delivery where available.

Truffle does not manufacture, own, stock, store, prepare, package, sell, or take possession of the products offered by Retailers. Retailers are solely responsible for:

Product availability;
Product descriptions;
Pricing of products;
Product quality and suitability;
Food preparation (where applicable);
Compliance with applicable laws;
Order fulfilment.

When you purchase products through Truffle, you are purchasing those products from the Retailer, and Truffle acts as the marketplace facilitator and payment collection agent for the Retailer.

Payment made through Truffle is deemed payment made to the Retailer for the products purchased.

3. Eligibility

You must be at least the age of majority in your jurisdiction to use Truffle or place an order.

By using Truffle, you represent and warrant that:

You have the legal capacity to enter into these Terms;
All information you provide is accurate and complete;
You are authorized to use any payment method submitted through the platform.

4. Placing an Order

When you submit an order through Truffle, you are making an offer to purchase the selected products from the Retailer at the prices shown.

An order is not accepted until the Retailer confirms acceptance of the order.

You are responsible for ensuring that:

Order details are accurate;
Delivery information is complete and correct;
Contact information is current;
Any special instructions are accurate.

If a Retailer cannot fulfill an order or part of an order, the Retailer or Truffle may reject or modify the order and notify you accordingly.

5. Prices, Fees, and Taxes

Before you place an order, Truffle will display the total amount payable.

Your total may include:

Product prices established by the Retailer;
A marketplace service fee charged by Truffle;
A delivery fee, where delivery is selected;
Applicable taxes;
Any other charges disclosed before checkout.

Prices may change at any time before an order is submitted.

By confirming your order, you authorize Truffle and its service providers to charge the total amount displayed at checkout.

6. Payment Authorization

Payments are processed through secure third-party payment processors, including Stripe.

When you place an order, you authorize Truffle, the applicable Retailer, and our payment processors to:

Verify your payment method;
Place temporary authorization holds where necessary;
Charge your payment method for the full order amount once accepted.

You represent and warrant that:

You are the authorized holder of the payment card used;
Payment information provided is accurate and current;
The payment method contains sufficient available funds.

Truffle does not store full payment card numbers. Payment information is handled in accordance with the security requirements of our payment processors.

7. Refunds, Order Changes, and Cancellations

Cancellation Before Preparation

You may cancel an order and receive a refund of the affected item charges if the Retailer has not yet accepted the order or begun preparing it.

Once a Retailer has accepted and begun preparing an order, cancellation may not be possible.

Marketplace and Delivery Fees

Marketplace service fees and delivery fees compensate Truffle and delivery providers for services that begin immediately upon order placement.

These fees are generally non-refundable once an order has been accepted.

However, Truffle may provide refunds of such fees where required by law or where Truffle determines, in its discretion, that a refund is appropriate.

Missing, Incorrect, Damaged, or Unsatisfactory Items

If you receive an item that is:

Missing;
Incorrect;
Damaged;
Defective; or
Materially different from its description,

you must contact Truffle within 48 hours of delivery or pickup.

Truffle may request supporting information, including photographs, receipts, or other evidence reasonably necessary to investigate the claim.

Following review, Truffle may provide one or more of the following remedies:

Replacement of the affected item;
Account credit;
Partial refund;
Full refund of the affected item.

Remedies are determined on a case-by-case basis.

Unavailable Items

If a Retailer cannot provide an item that was ordered, the unavailable item will not be charged or will be refunded if already charged.

Refund Processing

Approved refunds will be issued to the original payment method whenever reasonably possible.

Financial institutions may require several business days to process and display refunds.

8. Delivery and Pickup

If delivery is selected, you are responsible for:

Providing a complete and accurate delivery address;
Being available to receive the order;
Complying with any legal requirements applicable to receipt of the products.

Delivery times displayed through Truffle are estimates only and are not guaranteed.

Neither Truffle nor Retailers are liable for delays caused by:

Weather;
Traffic conditions;
Courier availability;
Technical issues;
Events beyond reasonable control.

If a delivery cannot be completed because of inaccurate information, inaccessible premises, or customer unavailability, additional charges may apply and refunds may be unavailable.

9. Product Responsibility

Retailers are solely responsible for the products they provide.

To the fullest extent permitted by law, Truffle does not guarantee:

Product quality;
Product safety;
Product suitability
Product descriptions;
Product availability;
Product compliance with customer dietary, health, or personal preferences.

Any warranties relating to products are provided solely by the Retailer, if at all.

10. Chargebacks and Payment Disputes

If you believe a charge is incorrect, you agree to contact ITC Systems “Truffle” customer support before initiating a chargeback or payment dispute.

Truffle will make reasonable efforts to investigate and resolve concerns promptly.

Nothing in these Terms limits any rights you may have under applicable law or under the rules of your card issuer.

If a chargeback is initiated, Truffle may provide the card issuer with information relating to the order, including:

Order confirmation records;
Retailer acceptance records;
Delivery records;
Communication records;
Payment records.

Truffle reserves the right to dispute chargebacks that it reasonably believes are invalid.

11. Fraud Prevention

To protect customers, Retailers, and Truffle, we may reject, suspend, cancel, or investigate orders where we reasonably suspect:

Fraudulent activity;
Unauthorized payment card use;
Account misuse;
Violation of these Terms;
Behaviour that poses risk to Truffle or Retailers.

12. User Accounts

You are responsible for maintaining the confidentiality of your account credentials.

You agree to:

Keep passwords secure;
Notify us promptly of unauthorized use;
Accept responsibility for activities occurring through your account.

We may suspend or terminate accounts that violate these Terms.

13. Acceptable Use

You agree not to:

Use Truffle for any unlawful purpose;
Interfere with platform operations;
Attempt unauthorized access to systems or accounts;
Submit false orders;
Engage in fraud, abuse, or harassment.

14. Limitation of Liability

To the fullest extent permitted by law, ITC Systems, Truffle, their affiliates, officers, employees, contractors, and partners shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from:

Use of the platform;
Delivery delays;
Product quality issues;
Retailer conduct;
Failed transactions;
Lost profits, data, or business opportunities.

Where liability cannot legally be excluded, liability shall be limited to the amount paid by you in connection with the specific order giving rise to the claim.

15. Indemnification

You agree to indemnify and hold harmless ITC Systems, Truffle, and their affiliates from claims, losses, damages, liabilities, and expenses arising from:

Your breach of these Terms;
Your misuse of the platform;
Your violation of applicable laws;
Your infringement of third-party rights.

16. Privacy

Your use of Truffle is also governed by our Privacy Policy, which explains how personal information is collected, used, stored, and disclosed.

17. Changes to These Terms

We may modify these Terms from time to time.

The version in effect at the time you place an order will govern that order.

Updated versions will be posted within the platform together with the effective date.

Continued use of Truffle following the publication of updated Terms constitutes acceptance of those updates.

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law principles.

You agree that any dispute, claim, or controversy arising out of or relating to these Terms, your use of Truffle, or any order placed through the platform shall be subject to the exclusive jurisdiction of the state and federal courts located in the State of Illinois, and you consent to the personal jurisdiction of such courts.

19. Contact Information

For questions regarding these Terms, orders, refunds, or payment issues, please contact:

ITC Systems

1300 South Kilbourn Avenue
Chicago, IL 60623
support@itcsystems.com
1-877-482-8326

Acknowledgement

By placing an order through Truffle, you acknowledge that you have read, understood, and agree to these Terms and Conditions.